Word Processing Supervisor
U.S. based international law firm - Midtown NYC
Hours: Friday/Sunday/Monday - 7:00 p.m. to 7:30 a.m.
Base to $92,000 plus bonus(es)
The Word Processing Supervisor is responsible for direct supervision of
a team of word processors, document specialists, distribution assistants, and proofreaders. Work involves coordinating and delegating word processing work assignments received from 10 offices worldwide to members of the Word Processing team. Responsible for performing other essential administrative functions such as implementation of procedures, records management, and work performance evaluations.
Accommodate all word processing requests for work taking into consideration assigning the work to the appropriate staff and monitoring the work throughout the shift in an effort to meet critical deadlines
Provides guidance to staff on how best to complete assignments with hardware/software available at the firm
Troubleshoots problematic documents
Records all work request information in log book
Ensures that shift is staffed accordingly to accommodate at desk requests
Answers the telephone and gives information to callers, assists with work requests, and routes calls, if necessary
Composes and prepares correspondence relating to work requests or personnel issues
Records and maintains employee attendance information
Files correspondence and other Word Processing Department records
Prepares end of shift status report
Assists other departments during off hours with conflict searches, conference room reservations, travel reservations, computer support backup, Edgar requests, Graphics overflow, taxi reservations, food audits, and client requests.
Prepares, presents, and follows-up on staff evaluations
Identifies problems with performance and develops solutions to those problems
Attends departmental meetings as necessary
Monitors temps and ensures that paperwork is accurate and complete
Understands and implements policies, procedures, and practices in a fair and positive manner
Regularly monitors the accuracy, completeness, and timeliness of work requests
Provides professional customer service to lawyers and other individuals at the firm and serves as a point of contact for information concerning office services and responds to inquiries within established guidelines
Minimum 10 years of work experience in a Word Processing Department with 5 years of hands-on Word Processing supervisory experience. Office 2010 experience a plus.
Advanced level proficiency in Word, Excel, PowerPoint, Visio and Acrobat X
Contact: Shannon Kay - http://www.filcro.com/page5.html
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