Candidates are expected to be very familiar with Data Centers and have hands on application development experience.Responsibilities:• Develop the work flow on the automation platform.• Design solutions and work together with the PMO in order to carry solutions out.• Research existing processes and connecting architecture.• Identify gaps, ambiguities, and customer challenges with existing process.• Recommend solutions/options that are robust, scalable, efficient to implement.• Recommend processes to automate.• Design new processes, procedures, and transitions.• JAD Sessions- Present design and vision for Problem Management (EX: Employee onboarding, account management, off boarding, granting access without manual work)Skillset:• Hands-on experience in scripting languages, preferably Powershell for automation of data center activities.• Deeper understanding of at least one of ITPA (IT Process Automation) tools like system center orchestrator, ServiceNow Orchestrator, BMC• High level understanding of data center technologies like Active Directory, UNIX administration, Windows Server administration, NAS, SAN, shared folders, NTFS, NFS, etc.• Deeper understanding of datacenter processes, ITSM tools preferably ServiceNow, activities performed by various groups in data center, ITIL framework.• Logical, forward thinker with extreme attention to detail.• Collaborative and Flexible. Not flustered by changing directions, input, and priorities.• Knowledgeable about technology trends, Processes, Database Design, Development Process, & Automation.• Ability to lead JAD sessions and Projects.• Excellent written and verbal communication skills with the ability to explain technology to a wide variety of professional and technology audiences.Experience:• 10+ yrs. of technology experience in a large corporate environment.• Significant experience with Data Center Operations and Processes.• General understanding of ITIL and Agile processes.• Project Management / Project Leadership experience.• Experience working in an IT environment with regulatory constraints.• Programming experience helpful.Preferred:• Hands-on experience in data modelling and data extraction using SQL queries, any of ETL tools like SSIS, Informatica.This is a long-term project which may be extended beyond the end of the year. The role may be converted to full time, depending on overall circumstances in the office.
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