We are looking for Multiple IT Technicians for a perm role in New York, NY The direct hire CE’s will be provided with a fleet vehicle. Client Benefits:· Medical Insurance – Prescription Coverage – Dental Insurance – Vision Insurance· Life Insurance· Short & Long Term Disability Insurance· Accident and Critical illness Insurance· Vacation Time/Floating Holidays· Holidays – 6 national paid holidays· 401 (K) Plan· Overtime Available· Employee Discount Program· Personal Purchase Car Discount· Cell Phone Discount· Auto and Homeowners Insurance· Sporting events· Hotels – Cars – Movie Tickets· Broadway Shows· Software - DiscountedYOU ARE: · Exceptional at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it.) (But we knew you knew that already.) Oh, and you’re especially skilled at working on products such as ATMs, PCs, and POS systems. · Sound familiar (and exciting!)? You’ll feel right at home as an CLIENT Customer Engineer Representative I (CE I). In this entry-level role, you’ll represent the CLIENT brand, problem-solve at a basic module (FRU) level, organize & plan time effectively, and know when and who to turn to for support. And when push comes to shove, you’ll always be ready to apply your manual skills to resolve technical problems. · What makes this more exciting? Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most. Responsibilities for Customer Engineering Representative I: · Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.) · Wield your manual skills and perform work on products like ATMs, POS systems, kiosks, single pocket proof encoders, and workstations. · Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment. · Be a guardian of all CLIENT assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory. · Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service. · Someone who just can’t help resolving problems before they start. We don’t know how you do it. But keep it coming. Because you’ll be a superstar when it comes to performing periodic preventative maintenance. · Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So if you’re ever feeling stuck in your role as a CE I, you’d always pull in the proper associate, team member, or territory manager who can help. · A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving). Skills for Customer Engineering Representative I: · A High School diploma or equivalent (though we’d prefer an Associate’s Degree). · Up to a year of related experience (but previous experience in CLIENT or similar equipment is always a plus). · Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000. · Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.) · Your team in mind, even when you have to work solo. · A strong back. This position may require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time. P.S.: Before taking this position, you’ll need to complete CLIENT specific certification based on business/district needs and assigned LOBs as determined by a manager.
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