Job DescriptionThe Implementation Analyst’s primary role is to implement and support the environment surrounding customer Applications, including hosted Linux VMs and Citrix farms and help make strategic decisions for the on-going development of the environment, while maintaining good relationships with customers. A good understanding of Unix/Linux Administration, Internet security and technologies, firewall, proxy server, load balancers and router skills/ knowledge are a necessity in this role. Key ResponsibilitiesThe candidate will work in the Client Services Managed Services team and will be expected to perform the following duties: • Install Applications and upgrades for new and existing customer implementations following Quality Management Checklists• Install Citrix servers and farms for new customers implementations following Quality Management Checklists• Planning and Implementation of Changes to the Environment and the Applications.• Acting as a primary point of contact for customers during their ASP/MS setup and service on-boarding.• Hands-on technical implementation support• Work outside of regular business hours to support projects and live customers’ environments• Provide technical assistance and advice on critical operational issues• Define Citrix best practices for hosted customers• Problem analysis on all Citrix issues• Provide and maintain operational documentation on Citrix installations• Mentoring Operations staff on Citrix maintenance and management tasks as well as troubleshooting• Alerting• Capacity Management• Reporting• Maintaining and improving the Quality Management checklists to reflect new necessary steps• Server Acceptance improvements Required Skills & Experience • 2-5 years of experience• Proven experience within an implementation environment, including servers running Unix/Linux, Windows, and utilizing a Storage Area Network, and a major industry standard suite of server monitoring and backup tools.• Proven delivery skills against agreed time scales and budgets• Unix / Linux operating system administration• Shell Scripting (Bash,ksh,sh)• Citrix / Thin client technologies• Data storage and hosting environments• Web technologies (e.g. Apache)• Oracle (would be an advantage)• Windows Server• Experience in relationship building with customers within a Data Centre environment.• Formal technical qualification in relevant technologies.• Experience with network infrastructure management Experience in the following would be an advantage • Citrix XenApp• Citrix Metaframe XP / Presentation server• Citrix NFuse & Web technologies• Citrix Secure Gateway• Virtualization (specifically VMWare)• Active Directory & policies• Windows Server 2003/2008• Perl scripting• Python• Windows security & hardening• Internet security & technologies• IIS• SSL• HTML/ASP• COM+• SQL knowledge• Firewalls & networking
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