Close date: September 5, 2016Start date: 10/3/2016End date: 10/2/2018Duration: 24 monthsHours per week: 40Task order #HBITS-04-03665This is a full-time position.Hours are: 8 hour days with start time at or after 8:00 Job location is Albany, New York Description: The Network Support and Operations team is tasked with possessing expertise in troubleshooting routing, switching, VoIP, and firewall management. Strong customer relationship skills as well as troubleshooting of critical infrastructure and facilitating resolution with other ITS groups, are central to our operations.The project is support and management of all customer networking operations. Strong focus on routing and switching with ASR/ISR, cisco certified routing and switching or similar competency is needed.Daily Tasks will include but not limited to the following:Lead/assist with network support for all ITS managed agencies and customers, as well as other ITS groups. Perform evaluations on software/hardware intended to be added or updated within the ITS Enterprise infrastructure or at ITS remote sites to ensure network continuity/compatibility.Provide technical support, analysis & troubleshooting for ITS staff, customers, and their business partners. Lead management of agency cores and the ITS core, including but not limited to firewalls, routers, switches, and some physical infrastructure.Design, test, and implement a broad range of support solutions, at ITS Enterprise and remote sites.Work with hardware vendors on support solutions including remediation of bugs and interoperability issues.Utilize ITS tools for troubleshooting and managements.Review (QA) network deployments and recommend remediation to ensure compliance with ITS Enterprise network standards.Strong knowledge of Checkpoint, Cisco ASA, Palo Alto, F5 and JunOS platforms is a must. Knowledge or CCNA competency in routing and switching is also a requirement. Technical Architect- Technical expert centered around a technology, technologies or a portfolio of applications- Designing and implementing Information Technology solutionsSenior60 - 84 Months: Candidate is able to work without assistance and can provide leadership for others; may have advanced education Required Qualifications72 months Demonstrated experience with design, implementation and support of remote access solutions.72 months Demonstrated direct working experience with design, implementation and support of a multi-vendor network environments. Candidate must have experience in configuration and support of Cisco and Nortel routers/switches, Juniper VPNs/firewalls and checkpoint VPN’s/firewalls72 months Demonstrated direct working experience troubleshooting application issues using protocol analysis tools. (i.e. Wireshark, Infinistream, Sniffer)72 months Demonstrated direct working experience with design, implementation and support of Cisco/ Meraki wireless technologies, including both lightweight and autonomous 72 months Demonstrated experience in design, implementation and support of QoS and traffic shaping technologies.72 months Demonstrated direct working experience with design, implementation and support of WAN/LAN technologies, including Multicast, RIP, BGP, OSPF, VLANs, Spanning Tree, CDP and Link Aggregation protocols.72 months Demonstrated experience with design, implementation and support of Intrusion Detection and Intrusion Prevention Systems72 months Demonstrated experience providing technical guidance and training involving the above applications, tools and models, etc.Bachelor’s Degree in computer science, engineering, telecommunications or equivalent A copy of the degree must be submitted with the Candidate Response FormCCIE (Cisco Certified Internetwork Expert)A copy of the certification must be submitted with the Candidate Response Form Do you anticipate any absences during the engagement period? If so, please list the start and end date for each absence.What dates can you interview for this position that are at least 7 days after the due date (see due date above)?Do you have a Skype ID? If so, please provide it. If not, please get one ASAP, it is free. A Skype interview will be required as part of the hiring process.If selected, you will need to start the job within 10 days.If selected, you will need to pass a background investigation (BGI).
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