Stamford, CT - IT Service Technician * 27359
A+ Certification REQUIRED
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.
Communication - Strong verbal and written communicator, go getter attitude who will take an issue and run with it until closure. - Ability to take an assigned project, own it and see it through completion. - Consistency and the ability to multitask effectively. Deskside Support - Must possess ability to work directly with clients, and communicate progress while working toward resolution of issues. - Has strong customer service skills and will follow through with clients, even after issue has been resolved. - Can work with clients over the phone as effectively as in person. - A team player who can cooperate with team members to quickly and efficiently resolve issues. Software Support - Ability to support business software in a corporate environment. Hardware Break/Fix Support - Diagnose, troubleshoot and repair client desktops, laptops and printers in an office environment. - Experience with DELL products a plus. Printer Issue Troubleshooting - Troubleshoot multifunction and single user Xerox and HP printers. Basic repair and ability to determine root cause of printing issue. Windows 7, Office 2K10 - Troubleshoot and fix Operating System errors and issues. - Repair and customize full Office 2010 Suite of software and train clients on interface. Ticketing System - Monitor ticket queue to ensure all tickets are being addressed, assigned, followed through to resolution, and users contacted in a timely manner. - Log troubleshooting and client contact notes into tickets each time a case is worked. - Be aware of and follow all SLA’s for client issues. A/V - Basic polycom and projector support skills. - Telepresence support.
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