Customer Service Assistant Here at AGM Manhattan, our values are one of the things that set us apart. They influence our partnerships, making sure they are flexible and focused on clients, creative and innovative, and exhibit a care and responsibility that extends further than a mere business relationship.The role of the Customer Service Assistant:Within our Company, you will be responsible for providing excellent customer service on behalf of our client. You will perform amongst a team of talented individuals who engage effectively with customers and provide first-class assistance leading to complete customer satisfaction and sales. Based at our headquarters in Lower Manhattan, you will be representing our charity client, whose global success has been driven by its creativity and belief that the customer is at the heart of everything they do. As the Customer Service Assistant you will:Contribute to your team’s success by bringing to life our ethos of providing excellent customer and sales advice through the delivery of an amazing service.Be responsible for skillfully retaining customers and sales, through positive customer relationship buildingTake ownership of customers’ queries and act as a primary contactAct as a trusted intermediary between customers and other sales departments to ensure complete customer satisfactionMaintain an excellent knowledge of our products and services to understand customers’ needs. You'll definitely:Have a strong background in engaging and delighting customers within a service-focused environmentHave a strong interest in the customer service industryEnjoy being part of a team but still have the drive to work on your own initiative. You might even:Have worked in retail, sales or customer serviceKnow a thing or two about the sales industryMaintain a degree in a similar field What's in it for you?Competitive bonus packagesExcellent on the job training and on-going core skills developmentOpportunity to travel for work If this roles sounds like the ideal opportunity for you, then we would like to hear from you, please send us your resume to be considered. We have already began our interviewing process and due to large volumes of applicants, our managing directors have opened up some spaces this week.
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