Under supervision of the Program Administrator, the Resident Director will oversee our Brooklyn Residence program. They will ensures quality care and oversees the functions of the program according to regulatory bodies and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. KEY ESSENTIAL FUNCTIONS: Responsible for overseeing all aspects of the sites’ operations - service delivery, compliance to contracts, targets (case management, employment, housing retention and placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.)Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarksDevelop program content to address clients needs related to ADL, Time Management, Critical Thinking, federal, state, city and Acacia Network rules and regulationsEnsure and maintain all regulatory agency (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Continuum of Care, HUD, DOH, etc) standards are in compliance (related to reporting, physical plant, food and emergency supplies, personal belongings, mail, etc.).Understand all aspects of contract requirements and communicate this understanding to staffResponsible for the overall administration of the site, food service, procurement of equipment and supplies for program and staffReview the analysis of program and demographic client data to make programmatic improvementsContact vendors and/or sub-contractors to ensure appropriate service deliveries and qualityConnect with community leaders to build connections, gain support and troubleshoot issues/concernsConduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints)Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environmentTroubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocolsProvide assistance and follow-up in regards to critical incidents with clientsConduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)Tasks may be modified, expanded and/or assigned over time REQUIREMENTS: Bachelor Degree in Social Work or related field, requiredMaster Degree in Social Work, preferredValid New York State LMSW, LCSW, or LMHC preferredThree (3+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc…)Two-Three (2+) years must be in a managerial positionExperience working with individuals and/or families facing homelessness
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