Are you interested in taking your next career step with an industry leader? We have the opportunity for you! PETRO Home Services , the largest home heating and air conditioning service company in the United States, is seeking a Credit Collections Representative for a residential collections role.We are looking for personable and reliable individuals to work with customers in a professional way regarding their past due accounts.Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer come to a successful resolution regarding their account. We offer competitive compensation and benefits as well as overtime opportunities. You will also find room for advancement with us. If this sounds like the kind of career move you’ve been wanting to make and you meet our qualifications, we want to talk with you!Job Responsibilities:As a Credit Collections Representativ e , you will handle inbound and outbound calls using dialer technology and respond to customer inquiries. Above all you will use your communication and active listening skills to provide customers with exceptional service.Your specific duties in this role will include:Negotiate payment arrangements with delinquent customersPerform follow up on delinquent active/cancelled accountsTake payment by check or credit card over the phoneUpdate credit files on the Energy billing systemRespond to customer inquiries and communicate with other departments through out the company to help solve the customer’s problems.As a Credit Collections Representative , you must be pleasant and professional with an engaging personality and possess the ability to function equally well in both a team environment and independently. You must also be highly detail oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and co-workers.Specific qualifications for the role include:Excellent communication skills.Ability to produce in a stressful environment.Knowledge of credit reports helpful but not required.Proficiency in Microsoft Excel and WordMust be able to work in a team environment as well as be able to resolve issues accurately and independentlyHours/Shifts: 11:30 AM to 8:30 PM, Full Time, Monday - FridayHigh school diploma or equivalentBenefits:As a Credit Collections Representative with Petro Home Services , you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development. As we continue to grow, we will need more good people just like you and you will find opportunities for advancement to roles of greater responsibility with us.Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package including:Medical coverageDental coverage401(k)Plus more!Build a rewarding career with an industry leader!Apply now!Petro Home Services is proud to be an equal opportunity employer and is committed to a drug and alcohol free workplace.Job Type: Full-timeRequired education:High school or equivalent
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