Blink Health is an early stage tech company revolutionizing the way people pay for prescription medicine. Our product provides users complete pricing transparency on their medications, and can save them up to 90% at any pharmacy nationwide with a few taps in our app.Our core mission is to delight our customers and turn them into fans. You are our customer’s advocate and Blink’s champion. You will field calls from pharmacies, providers and customers, and in each case we are looking to you to ensure each interaction is a positive experience. Since our customers fill medications at all hours of the day, we need specialists who work best during the evening hours. Internally, you’ll be working closely with business, marketing and product groups to improve our product flow and experience, becoming a subject matter expert and highly valuable member of our team. ResponsibilitiesIntimately learn all aspects of our product, business and process and become subject matter expertsField calls from a variety of sources - from doctors, to pharmacies to patients- during the night shift hoursClose open tickets through communication with patient, provider and pharmacist, and record all events appropriately in the systemProvide direct customer feedback to engineering teams to improve product and work side-by-side to resolve issuesSolve issues independently when they fall outside of scriptRequirementsBachelor’s Degree in Communication, Hospitality, Healthcare Administration or equivalent degree/experienceAvailable to work 25 hours a week on-site during night shift hoursStrong command of the English and/or Spanish languageStrong phone presence in a support/service capacityPatience, empathy, respectfulness, and confidenceStrong technical aptitude and ability to learn complex new software (Think ZenDesk, MedAccess, Stripe… not Office)
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