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Supervisor (Mount Vernon)

  • Address:Mount Vernon, NY 10553 (map)
  • Date Posted:03/02/14
  • Job Type:Full-time
  • Description:
  • JOB ID: NY6304

    Job Title: Supervisor

    Company: Job Chit Chat

    Industry/Environment: Healthcare (successful non-profit)

    Responsibilities:
    • Manage a team of 15 customer service personnel. Provide staff with positive, effective feedback to promote further success. Responsible for day-to-day operations by setting customer service targets and recognizing areas of improvement and development.
    • Manage day to day performance of employees on specific campaign; Assist with issue resolution and answer questions from members of assigned work teams; Assist the Manager with operational strategy, process control, staff selection
    • Recommend and implement process improvements for department. Recommend enhancements to the training program for the assigned campaign

    Experience/Skills Needed:
    • Type 50 wpm, supervise 20 customer serv. reps
    • Use Kronos payroll system
    • Use system for monitoring

    Location: Mount Vernon

    Salary: $28/Hour DOE

    Hours: Full Time
Ad ID: 14775824
    • Posted by: JobChitChat | View all ads
    • Profile: Registered user, Active since 07/2011
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