Supervisor

Supervisor (Mount Vernon)

Address:Mount Vernon, NY 10553 (map)
Date Posted:04/09/13
Job Type:Full-time
Description:
JOB ID: NY6304

Job Title: Supervisor

Company: Job Chit Chat

Industry/Environment: Healthcare (successful non-profit)

Responsibilities:
• Manage a team of 15 customer service personnel. Provide staff with positive, effective feedback to promote further success. Responsible for day-to-day operations by setting customer service targets and recognizing areas of improvement and development.
• Manage day to day performance of employees on specific campaign; Assist with issue resolution and answer questions from members of assigned work teams; Assist the Manager with operational strategy, process control, staff selection
• Recommend and implement process improvements for department. Recommend enhancements to the training program for the assigned campaign

Experience/Skills Needed:
• Type 50 wpm, supervise 20 customer serv. reps
• Use Kronos payroll system
• Use system for monitoring

Location: Mount Vernon

Salary: $28/Hour DOE

Hours: Full Time

Ad ID: 14775824

Posted by: JobChitChat | View all ads
Profile: Registered user, Active since 07/2011

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Supervisor (Mount Vernon)