We are a dynamic group of young business professionals! We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, team work, and accountability.As a business, we highlight customer focus.Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.Responsibilities: Receives and Processes customer purchase ordersEnters orders received via telephone or on a provided tabletEnters electronic, paper and manual orders onlineVerifies & Confirms customer orders and delivery expectations.Quotes prices according to uniform pricing strategy and current market pricing.Tracks order exceptions and maintains as needed.Sales with Preferred CustomersDirect Customer Service with new and current customersTeamwork: collaborates with team membersSeeks good communication and cooperation within Crosstown's organizationCoordinates all routine aspects of customer orders, requests, and inquiriesIdentifies and uses internal resources as needed to complete tasksSupports team goalsIs receptive/flexible/adaptable to changeUnderstands, generally, about competitors and their servicesRequirements:Customer service, customer solutions and/or sales experience.Leadership role without formal authorityEffective decision makingDisplays effective interpersonal & communication skills (internal/external)Delivers timely and accurate information to customers & internal business partners both verbally and in writing.Achieves mutual understanding by summarizing & reviewing agreementsActively listens.Demonstrates understanding of our clients products and servicesRecognizes and responds to new/additional opportunities at existing customersEducation/Training: Bachelor’s degree preferredCustomer Service experience preferred
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