Overview:We are seeking a self-directed Service Manager with Technology, Communication, and Security Integration experience to work with our staff and ensure customer satisfaction is achieved. Responsibilities:Serve as company liaison to the customers.Manage, prioritize and assign service work orders.Schedule Service Technicians.Responsible for developing and maintaining all files and required paperwork for the service department. This will include the filing of the paperwork for the service files and customer files.Communicate with Service Technicians, providing answers to questions as well as accepting information.Communicate with appropriate departments regarding customer complaints that could develop into issues and customer dissatisfaction or major product failures.Work with appropriate personnel to provide information to produce accurate and timely invoices.Ensure the timely issuance of technical reports (bulletins), and the proper dissemination of information.Provide support, in person and via telephone, to customers, Project Managers, sales personnel, and customer service personnel.Assist with, inventory, purchasing, and collections.Assist with Installation Department when needed.Provide back-up support to other group members in the performance of job duties as necessary.Perform other assignments as directed by the Director of Operations in support of the office operations.Requirements: 8+ years experience in systems service and installation.Basic computer skills in Windows based software and MS Office 2010 & higher productsMust possess good oral and written communication skillsGood organizational skillsExcellent interpersonal skillsAbility to multitask and prioritizeMust pass a background checkMust be familiar with: CCTV, alarm systems, phone systems, and intercom systems.Only candidates who possess the above minimum qualifications will be considered. Compensation; Competitive Salary + benefits
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